Legal terms for wallets and account access
Our Legal terms describe the conditions for creating, using and closing your account, including phone verification before account access and checks linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We apply access rules where local law permits, and availability depends on local
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law rather than on a promise that every feature is available in every location. Your account details must remain accurate, and payment instructions should match the account name and wallet status shown at checkout. When a transaction needs review by our operations team, we may ask
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for a receipt or an additional account detail before changing its status. The terms also explain how to request a correction, raise a dispute or ask about a policy decision.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.